FAQs

Are Ephemere Parfum products alcohol-based?Read more

Yes. All Ephemere Parfum fragrances are alcohol-based formulations.

Do Ephemere Parfum products have quality certifications?Read more

Yes. Our products are approved by the Thailand Food and Drug Administration (FDA) and are manufactured in compliance with IFRA (International Fragrance Association) standards.

Do you ship internationally?Read more

Yes, we ship internationally to countries that permit the delivery of alcohol-based products. If you're unsure whether we can ship to your location, please contact us at contact@ephemereparfum.com.

What are the delivery methods available?Read more

We offer several delivery options depending on your location:
Domestic order
• Standard Delivery via Thailand Post
• Express Delivery via Thailand Post EMS, Flash Express, KEX, or SPX at additional cost
International order
• Standard Delivery via International Service Agency

What payment methods do you accept?Read more

We accept credit card payments via PayPal (Visa and MasterCard).
For orders within Thailand, we also accept payments via local bank transfer.

What is your return and refund policy?Read more

Returns are accepted only in the case of product quality issues. In such cases, we will cover all return shipping costs.
Approved returns will be issued as store credit, which is non-refundable in cash.
Product exchanges are only available within the same product category and price range.

Can I cancel my order after it has been placed?Read more

Order cancellations can only be made before the order is confirmed. Once your order has been confirmed, it cannot be canceled.

Can I change my shipping address after placing an order?Read more

Once your order is confirmed, no changes can be made to the shipping address. Please ensure all details, including name, address, and contact number, are accurate at checkout to prevent delivery issues.